membership management

TO HOLD YOUR MEMBERSHIP SIMPLY COMPLETE THE FORM BELOW

Hold Policy:

A notice period of 14-days prior to your next scheduled monthly billing date is required for all membership holds/suspensions.

A hold request must be submitted via this form – failure to submit a request will result in no action taken.

The minimum suspension period is 7 days.
Ongoing members can suspend their membership for a maximum of 60 days per joining year.

Suspensions (Injury)
Injury related membership suspension will be processed as soon as the request is submitted. There is no option to backdate or offer suspension time in lieu for injuries.

NOTE – A membership cancellation request immediately following a membership hold will result in a charge of the next month’s membership fees that were held. 

All hold request will require the following form to be submitted. Under no circumstances will a text message, phone call or Facebook message suffice.

If you have any questions, please contact us and we’ll work through it together. – The Endurance Factory Team