Membership management - Cancellation

Cancellation Policy:

(revision date: 09/15/2021)

As outlined in your Membership Agreement*, a cancellation request must be submitted via this form NO LATER than 30 days** BEFORE your next billing date – failure to submit a request will result in membership continuation.

Under no circumstances can a cancellation request be backdated.

Membership will cease at the conclusion of the current billing cycle as defined by your cancellation date (submission of this form) – access to classes is permitted during this time. If applicable according to the terms of your Membership Agreement, the buy-out/cancellation fee will process via direct debit at the conclusion of your membership.

All cancellations will require this form to be submitted. Under no circumstances will a text message, phone call or Facebook message suffice.

* Your Membership Agreement can be found in the Profile section of our Members App under ‘Documents’ or in the members web portal.
** 15-days for Agreements executed before 09/15/2021

Consider putting your membership on hold instead if you are planning on returning. If you have any questions, please contact us and we’ll work through it together. – The Endurance Factory Team